Zero Waste Outlet FAQs

Quick answers to common questions about orders, shipping, payments, product care, and materials. Tap any question to expand it.

What shipping methods do you offer?

We ship with USPS for almost all orders. It keeps costs down and makes efficient use of resources, since USPS already runs daily routes to nearly every address in the country.

How long will my order take to arrive?

Most orders placed before midnight Pacific Time ship the next business day (Monday–Friday). We sometimes ship on Saturdays, though it isn't guaranteed. Once USPS has your package, delivery usually takes 2–8 days. Read more about our packaging and shipping methods.

Do you offer free shipping?

Yes — we offer free shipping on orders over $60. Smaller orders take just as much fuel, packaging, and labor to deliver, so combining items into one order helps reduce waste and saves you the shipping fee.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

What payment methods do you accept?

We accept most major credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, Afterpay, and Shop Pay.

How do I care for and clean my wooden and bamboo brushes?

Rinse your brush after use, shake off the excess water, and stand it upright to air-dry — avoid leaving it to soak. We don't recommend the dishwasher for natural wood or bamboo, since the heat and prolonged water can cause cracking or swelling. To freshen a brush, wipe it with a mix of diluted white vinegar and water. When the bristles eventually wear out, compost the natural parts — or, on our modular brushes, simply swap in a new head.

What are your products made of, and are they plastic-free?

The materials and ingredients for every item are listed on its product page. Our packaging is 100% plastic-free, and we choose plastic-free, natural materials wherever possible — like bamboo, organic cotton, sisal, and coconut coir. If you're sensitive to scent, we carry several fragrance-free and unscented options. Still unsure about a specific product? Email us at Admin@Zerowasteoutlet.com and we'll help.

Where are your products made?

We prioritize sourcing from the USA and buy domestically whenever we can. When a quality, affordable option isn't available here, we carefully choose products from elsewhere. You can read more on our About page and in our blog post on why we sometimes source overseas.

How do I dispose of zero-waste products at the end of their life?

Our products are designed to be recyclable, compostable, or biodegradable — and where that isn't possible, to dramatically cut single-use plastic. Anything containing metal can be recycled once it's separated from the natural materials. For example, our coconut-fiber scrub brushes use a metal wire frame: when the brush is worn out, snip the wire with tin snips, untwist it to free the coconut coir, then recycle the metal and compost (or bin) the coir. Most of our products are made from natural materials like bamboo, cotton, and wool that can be composted or will break down in a landfill — though recycling or composting is always preferred.

What is your shipping policy and rates?

We offer free shipping on orders over $60. For full details on rates and timelines, see our Shipping Rates & Policy page.

Where can I read your privacy policy?

You can read our Privacy Policy here.