Zerowasteoutlet.com ("we" and "us") is the operator of (https://zerowasteoutlet.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. Zero Waste Outlet is not responsible for packages that are not delivered due to incorrect shipping addresses.

Shipping is FREE Over orders of $60.00 or more to United States addresses. The shipping rate for orders under $60.00 is $6.50 for standard mail. Priority mail upgrade is available for $9.50. 

To help us keep our prices low and more importantly, to reduce waste such as shipping costs, fuel, labor, and packaging materials, we ask for a minimum order value of $25. Thank you for your understanding.

Our policy lasts 30 days. If 30 days elapse since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, unless it is malfunctioned and does not preform to your satisfoaction. .

Several types of gods are exempt from being returned. We do not accept products that are intimate or sanitary goods, personal products such as water bottles, soaps, hairbrushes, deodorant, etc.

Additional non-returnable items:

Gift cards

Downloadable products

Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Products with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

The original shipping charges are not eligible for a refund. Only the price of the products are eligible for a refund.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@zerowasteoutlet.com.

Regular priced items as well as sale items may be refunded as long as the product meet the criteria in section 3.1

We reserve the right to only replace items if they are defective or damaged. However, mistakes are made and we understand. If you need to exchange it for the same item, send us an email at admin@zerowasteoutlet.com and send your item to:

Zero Waste Outlet

2625 N Rolling Hills Dr

Star ID 83669

To return your product, you should mail your product to:

Zero Waste Outlet

2625 N Rolling Hills Dr

Star ID 83669

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please see sections below for delivery terms.

In general, domestic shipments are in transit for 2 - 7 days. This can vary depending on factors such as weather, logistical bottlenecks, and other unforeseen delays. Do to these delays. we can not guarantee any specific timeframe for delivery. Please see your order confirmation email for tracking info, and let us know if your package has not moved through the postal network in a reasonable timeframe.

Currently we do not ship outside the United States.

Orders placed before midnight will be dispatched the following business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched if given at least 4 hours advanced notice of such changes. Please use the contact section at the bottom of this page if you need to change your shipping address.

Zerowasteoutlet.com will ship to P.O. Box addresses using postal services only. We are unable to offer couriers services to these locations.

We are to ship to military addresses within the US using the USPS. We are unable to offer this service using courier services.

In most cases, our inventory system will not allow you to purchase items that are not in stock. In some rare cases, inventory may show a product in stock, even if the product is physically not available. If this happens, we will contact you to discuss the options.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us below for the next steps.

Sales tax will be applied during the checkout process and will be clearly displayed. 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels are insured for loss and damage up to the value as stated by the courier.

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

For all customer service inquiries, please email us at admin@zerowasteoutlet.com or use the contact method below.