Policies and Shipping Rates

Flat rate shipping for orders under $50 is $5.00.

Shipping is FREE on orders of $50.00 or more.

 

We offer a 30 Money Back Guarantee and our packaging is eco-friendly and 100% biodegradable. We ship using the United States Postal Service. Most orders are received within 2-3 business days.

 

Zerowasteoutlet.com ("we" and "us") is the operator of (https://zerowasteoutlet.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

1.1 Shipping address 

Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. Zero Waste Outlet is not responsible for packages that are non delivered due to incorrect shipping addresses.

2. Shipping Costs

Shipping is FREE Over orders of $30.00 or more to United States addresses. The shipping rate for orders under $30.00 are based on the carrier rates and are based on shipping distance and weight. 

2.1 Minimum Orders

To help us keep our prices low and more importantly, to reduce waste such as shipping costs, fuel, labor, and packaging materials, we have a minimum order value of $10. Thank you for for your understanding. 

3. Refunds and Returns

3.1 Return Conditions
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it, unless it is malfunctioned and does not preform to your satisfaction. .
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, personal products such as water bottles, soaps, hairbrushes, deodorant, etc. 

Additional non-returnable items: 
  • Gift cards 
  • Downloadable products 
  • Some health and personal care items 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Products with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 


3.2 Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 


3.3 Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@zerowasteoutlet.com. 

3.4 Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

3.5 Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@zerowasteoutlet.com and send your item to: Zero Waste Outlet, 2625 N Rolling Hills Dr, Star ID 83669, United States. 

3.7 Shipping Returns

To return your product, you should mail your product to: Zero Waste Outlet, 2625 N Rolling Hills Dr, Star ID 83669, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 International Shipping

We do not ship internationally

4.3 Time to Dispatch

Orders placed before 02 PM - MST (UTC-07) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Zerowasteoutlet.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

In most cases, our inventory system will not allow you to purchase items that are not in stock. In some rare cases, inventory may show a product in stock, even if the product is physically not available. If this happens, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Sales Tax

Sales tax will be applied during the checkout process and will be clearly displayed.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at admin@zerowasteoutlet.com or use one of the other contact methods listed here 

 

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